Career @ INCOM SOLUTIONS
INCOM SOLUTIONS is looking for skilled IT professionals who are customer focused and dedicated helping solve the IT requirements of the clients we serve. All of our representatives should have reliable transportation and effective interactive skills. We are also looking for individuals who possess a can-do spirit and positive attitude.
Customer Relations Representatives
Our customer relations representatives are responsible for growing and maintaining the relationships we have established with clients throughout the Southern California Area. INCOM SOLUTIONS provides daily training to our customer relations representatives in our Corporate Office for the first 90 days in an effort to become acquainted with our technology, processes and procedures. Customer relations representatives are tasked to meet with clients weekly to review their account history, our support and to propose other products/services that INCOM SOLUTIONS deems would be beneficial to the customer. INCOM SOLUTIONS will also provide new client opportunities to the Customer Relations Representative that will allow the CRR to propose and install new products/services.
IT Analyst
Our IT analysts are competent IT professionals with a desire to resolve any IT issues that our clients may have. INCOM SOLUTIONS IT analyst will be tasked with monitoring clients IT infrastructure at our operations center on a daily basis. The IT analysts will work with our other third party providers and our technicians to insure that our client’s networks are operating within proposed and agreed upon parameters. On occasion, our IT analysts will have to visit the clients to troubleshoot and resolve issues.
Technician
INCOM SOLUTIONS technicians are dedicated client-focused professionals who are skilled in the repair of IT hardware to include computers, servers, routers, switches and other document output devices such as printers, copiers, facsimile machines. Our technicians work closely with our IT analyst and clients in an effort to maximize uptime and to meet customer requirements.
IT Training Courses And Events
We periodically conduct IT infrastructure, network and system administration training.
We also organise events to share technology trends and updates.